Tickets

This is known as a "no show policy". Flights must be flown in sequence. If you fail to check-in to your flight, the entire ticket may be forfeited. For example, if you buy a ticket, Dubai - Singapore - Dubai, you cannot just fly on the Singapore to Dubai flight.

The airline no-show policy is that if you miss a flight on your ticket, all onward flights will be cancelled without notice. You will be unable to use the rest of your ticket. Some airlines may re-instate the ticket for a fee if they are the only airline on the ticket. These fees can be very high. It is a good idea to have travel insurance as customers may be able to claim a loss, in the event of unforeseen circumstances.

An e-ticket is an electronic version of a paper ticket. This is emailed through following making your booking. If you misplace it, please send a request through to our Customer Care Team for this to be resent to you. For international travel, it is suggested to take a paper copy of your e-ticket and itinerary to present at the check-in counter.

You will receive your payment confirmation within a few minutes of making payment.  Your E Ticket itinerary will be emailed to you within 7 days of payment.  Most itineraries are issued within 24 hours but some fares do take longer.  If you have not received these documents, please check your spam and junk, and ensure that you used the correct email address.  If you think you have made an error with your email, please phone our Customer Care team (see CONTACT US on our website).  If you have received your payment confirmation and have not received

This generates when your booking is made. You will find it on your e-ticket which you will receive via email. You will need it if you want to access the airlines "manage my booking" site.

When booking with a low-cost carrier such as Tiger Air you will receive a PDF itinerary. This is their version of an e-ticket.