What if my flight is delayed or cancelled, and I may miss my connection?

Last updated
Wednesday, April 3, 2019 - 11:13AM

If your ticket covers all flights, the delaying airline is responsible for arranging your onward passage and sometimes accommodation if the delay is lengthy. You need to ask at their service desk and let them know so they can start to resolve your dilemma. If, however, you have separate tickets, you need to call our Customer Care Team urgently, so they can advise your options. Unfortunately, the onward airline does not have any responsibility for the delayed airline and will charge fees to make any changes required. You should still go to the delayed airline service desk to see if they will help you with your onward travel plans.

Was this information helpful?
Rate this article

For assistance contact us.