What if I am denied boarding?

Last updated
Wednesday, April 3, 2019 - 11:11AM

Although uncommon, this may happen for a variety of reasons. Should this occur please contact our Customer Care Team and they will be able to assist you further. This commonly occurs when a traveller does not have the correct visa or documentation for the destination they are travelling to, or their passport has expired or does not have sufficient validity in it for the destination they are travelling to.

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