What do I do if my frequent flyer points are missing?
You need to contact your airline. You will need your e-ticket copy and itinerary. You may be asked for your boarding pass as well, so always enure you keep this documentation until the points have been added to your account. Note that it can take several weeks after your flight for the points to be added. Some airlines allow you to add these online, please see your airline frequent flyer programme for full details.
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