How to enter names correctly

Last updated
Tuesday, January 28, 2020 - 4:03PM

Enter your full name as it appears on your passport. Use only alphabetical characters (A to Z). With a maximum of 25 characters for your first name/given name, and 30 characters for your last name/surname. Do not use abbreviations or nicknames. For example: if your passport name is James, don't enter Jim or if it is Robert, don't enter Bob. 

I only have one name in my passport

If you only have one name, check the box stating “This passenger does not have a first name in their passport”.

e.g Name on passport: Smith
 

One Name Only Surname
My first name consists of a single letter

If your first name / given name is made up of only one letter, double the letter in the “first name / given name” field.

e.g Name on passport: R Smith
 

Single Letter First Name
My last name consists of a single letter

If your last name / surname is made up of only one letter, double the letter in the “last name / surname” field.

e.g Name on passport: Robert S
 

Single Letter Last Name
My name has special characters in it

If your name is made up of special characters such as hyphens or apostrophes, remove them when you enter your name.

e.g Name on passport: Robert-John-Edward*Smith
 

Special Characters
My name has a suffix (eg John Smith Jnr)

If your name has a suffix, enter your first name as well as the suffix in the “first name / given name” field.
 

Suffix
My first name is too long

If your first name exceeds 25 characters, enter as much of your name as possible, followed by the initials of the rest of your first names.

e.g Name on passport: Robert Johann Edward Augustus Smith
 

First Name Too Long
My last name is too long

If your last name exceeds 30 characters, enter as much of your name as possible, then email our Customer Care team with a copy of our passport and they will add it to your booking.

e.g Name on passport: Robert Augustopoulosopoulosaugustulussmith
 

Last Name Too Long
My passport has two or more first names. I have a middle name

Enter both names into the first name box (see example). Use the same entry if you want the middle name to be on the ticket.

A maximum of 27 characters only is permitted. Should the names exceed the limit:

a. only enter up to the 27 characters

b. do not enter the 2nd name, 3rd name or middle name.

e.g Name on passport : Punit Jayant SINGH
 

Two Or More First Names
I have two last names or a double barrel surname

Enter both names in the last name box (no spaces or special characters). Special characters are not required in the booking process. A maximum of 30 characters only is permitted.

Should the name exceed the limit:

a. enter the name as normal up to the maximum of 30 characters.

e.g Name on passport : Robert SMITH-COOK
 

Two Last Names
Do I need to add my middle name to the booking?

It is not necessary to add your middle name(s) to the booking. If you would like your passport details added to your booking, please email a copy of the face page to our Customer Care team, with your booking reference. They will add to your booking and this may save time at checkin.

 

Was this information helpful?
Rate this article

For assistance contact us.