If a booking attempt is unsuccessful you will receive an error message and will not receive confirmation of your booking via email. If this occurs please ensure that you contact your bank to ensure that there are no restrictions on the card and have sufficient funds in the account and double check the correct credit card details have been entered. Should you require additional assistance with this please contact our Customer Care Team.
If this should occur please clear your cookies and browsing history before undertaking the booking again. It is suggested to have the most recent/updated version of your preferred browser to ensure that minimal issues are encountered. Chrome is our recommended browser.
If a booking is unsuccessful the payment method will not be charged. However, in the unlikely event that this occurs, please contact our Customer Care Team and they will be able to assist you further.
If this occurs please ensure that you contact your bank to ensure that there are no restrictions on the card and have sufficient funds in the account. Should you require additional assistance with this please contact our Customer Care Team.
Do not email if you realise the error on the same day as you made the booking. Please phone the Customer Care team immediately. Our Customer Care team is available 24/7. If you discover the error on another day and your travel is more than 4 days away, please email via the webform on the site, advising the details that need to be corrected. Please note that fees apply for making name corrections and date changes as per our T&Cs.