If you fail to advise that you are not travelling on your scheduled flight you may be marked as a 'no show' and the rest of the flights on your itinerary may be cancelled. This may mean you lose the value of your ticket or it may mean you may need to pay a larger than usual fee to change the dates of your flights.
Please let our Customer Care team know as soon as possible if you are unable to travel.
The airline no-show policy is that if you miss a flight on your ticket, all onward flights will be cancelled without notice. You will be unable to use the rest of your ticket. Some airlines may re-instate the ticket for a fee if they are the only airline on the ticket. These fees can be very high. It is a good idea to have travel insurance as customers may be able to claim a loss, in the event of unforeseen circumstances.
An e-ticket is an electronic version of a paper ticket. This is emailed through following making your booking. If you misplace it, please send a request through to our Customer Care Team for this to be resent to you. For international travel, it is suggested to take a paper copy of your e-ticket and itinerary to present at the check-in counter.
You will receive your payment confirmation within a few minutes of making payment. Your E Ticket itinerary will be emailed to you within 7 days of payment. Most itineraries are issued within 24 hours but some fares do take longer. If you have not received these documents, please check your spam and junk, and ensure that you used the correct email address. If you think you have made an error with your email, please phone our Customer Care team (see CONTACT US on our website). If you have received your payment confirmation and have not received
This generates when your booking is made. You will find it on your e-ticket which you will receive via email. You will need it if you want to access the airlines "manage my booking" site.