Generally, it is possible to make date changes to your booking. Please complete the online email request form and our Customer Care Team will contact you to advise what options may be available to you with any applicable costs. Please note, generally, airlines do charge fees to make changes plus the BYOjet processing fee.
This is dependant on the airline and the fare purchased. Please complete the online change request form and our Customer Care Team will provide you with a change quote or further options on the changes you wish to make.
Generally, airlines do not allow for tickets to be transferred to another individual.
If you have made an error during the booking process, please contact our Customer Care Team as soon as you have realised the error. Our Customer Care Team is available 24/7.
Should a schedule change (this is when an airline has a change from their original flight details) occur you will be notified of this and provided with alternate flight options. If you are travelling within 96 hours please be sure to contact our Customer Care team for updated information to avoid problems at the airport.
*In the event of a serious incident where the traveller is incapacitated, we will require written evidence of same prior to considering allowing a third party to access the booking.