Cancellations and Refunds

Generally NO. It is always a good idea to have travel insurance. Pregnancy is not regarded by the airlines as a reason to refund a fare. In the event of a life-threatening illness, the airline may provide an authority to refund.

Yes, the airline will have a fee and BYOjet also have a processing fee. It is always a good idea to have travel insurance, as a financial loss may be able to be recouped by making a  claim.

Generally, an airline will provide authority for a refund in the event of the death of a traveller, or the death of a member of a traveller's immediate family (mother, father, son, daughter etc). In the event of the death of a person the traveller was going to visit, but who is not an immediate family member, the airline will not give an authority to refund.   It is always a good idea to have travel insurance, as some non-refundable expenses may be claimable.

This is dependant on the fare rules of the ticket purchased. Purchasing travel insurance may cover fare cancellation penalties. Please contact our Customer Care Team for more information.

Only if the fare is refundable, normal penalties and fees will apply. If the fare is non-refundable, a refund on unused taxes may be possible. 

In this case, the airline will offer an alternative option. If the option is not suitable to the customer OR If the airline is unable to provide an alternative BYOjet may be able to secure a full refund. This is subject to the airline policies and never a guarantee.

It is always a good idea to have travel insurance, as some non-refundable expenses may be claimable.

This can vary depending on the circumstances of the cancellation, and also on the airline's procedures. Some refunds can take up to 12 weeks or longer to get back from the airline.  Many refunds can be processed within 10 working days. However, we cannot guarantee a specific time frame. It is always a good idea to have travel insurance, as a financial loss may be able to be recouped by making a  claim. It is always our intention to get your funds back to you asap.

The traveller or a member of the travelling party is able to cancel a booking. Persons who are not part of the travelling party are unable to cancel bookings or make enquiries about the booking.* Please refer to our Privacy Policy

*In the event of a serious incident where the traveller is incapacitated, we will require written evidence of same prior to considering allowing a third party to access the booking.